Disclaimers.

Privacy Policy

Effective Date: October 20, 2025  Last Updated: October 20, 2025

Novum Creative ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect information in the following ways:

• Information You Provide: When you contact us through our forms, email, or other communication methods, we may collect your name, email address, business name, phone number, and project details.
• Automatic Information: When you visit our site, we may automatically collect technical information such as your IP address, browser type, pages visited, and time spent on the site.
• Cookies and Analytics: We use cookies and third-party analytics tools (like Google Analytics) to improve your experience and understand how visitors use our site.

Photography and video: when Novum Creative photographs or films individuals for client work, signed waivers are obtained for every person, including minors. No exceptions.

2. How We Use Your Information
We use your information to:

• Respond to inquiries and provide quotes or proposals
• Deliver our creative and consulting services
• Improve our website and user experience
• Send project updates, newsletters, or marketing materials (if you opt in)
• Comply with legal obligations

We never sell or rent your personal information to third parties.

3. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your data. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

4. Sharing Your Information
We may share your data only with trusted partners and service providers who assist us in operating our business, such as payment processors, email marketing services, and analytics tools. These parties are required to keep your information confidential and use it only for the purposes we specify.

We may also share information if required by law or to protect our legal rights.

5. Your Rights and Choices
You can:

• Request access to the data we hold about you
• Ask us to correct or delete your personal information
• Opt out of marketing emails at any time by clicking "unsubscribe"

To exercise these rights, email us at support@novumcreative.org.

6. Data Retention
We keep your information only as long as necessary to fulfill the purposes outlined above or as required by law.

7. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by a new "Last Updated" date.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Novum Creative, LLC
Email: support@novumcreative.org
Location: Roanoke, VA, USA

Terms of Service

• Deposits are due up front before work begins.
• Monthly payments are accepted by auto draft only.
• 12-month plans: if the work is complete and you cancel within the 12-month term, the remaining payments are still due under the plan, though adjustments can be discussed.
• After 12 months, partnerships go month-to-month and may be cancelled at any time with written 30-day notice.
• Photo and video work is due in full, unless we arrange a payment plan. Larger video projects can be split into payments.
• Ownership: you own the finished work once the 12-month term is complete and all assets are turned over to you, or whenever the work is paid in full, whichever comes first. Novum Creative retains the rights to the work for reference and portfolio purposes.

Disclaimers

• Our work, your results: we guarantee our work, not your results. We build it right and keep it consistent, but we cannot control what the public does. We can get you showing up in search results. We cannot guarantee the clicks, calls, or customers that follow.
• Third-party platforms: we are not responsible for changes, outages, or policy updates on platforms we do not control, including Google, Meta, and Squarespace. When they move, we adapt, but the platforms are theirs, not ours.